![]() ![]() To decrease the changes of your order being lost, we highly recommend selecting a major carrier like FedEx and UPS, to ensure that you receive a tracking number for your order. We will do everything we can to locate any lost shipments. It's difficult for us to locate a package shipped internationally, since we are located in the United States. If the parcel has still not arrived, the contact us and we'll issue a lost shipment claim. International orders being shipped by Royal Mail Airmail do not have tracking information, and advises to wait 3 weeks after the estimated delivery date. I haven't received my package, and it's being shipped by an international carrier. Once the claims process is complete, we'll reissue your shipment to you. You'll simply need to confirm that the package was never delivered. Contact us as soon as possible, and we can get a Shipping Claim submitted on your behalf. The items offered by Living the past,are available in our showroom in Vlaardingen, The Netherlands (by appointment) and can be ordered. Because this isnt a specific past box like you see below, were keeping the contents a surprise, but just like our Subscription we offer a 100 Satisfaction. If your package states that it was delivered, but has no proof of delivery and there is no front desk or office to leave your package with, it's possible that your package has been lost. If there is a signature or proof of delivery, is this a name that you recognize, or was it delivered to a front desk or office? Check with this person or office to retrieve your package. It's possible that the package was delivered by the carrier. If there are not, contact the carrier with your tracking number to ask why this package has not been moved. Sometimes, the carrier's websites don't immediately populate the latest scan data. Check back the next day and see if there have been any updates to the information. The best way to determine the status of the your shipment is to check the tracking information: On the Informed Delivery dashboard, you can select Packages to see a list of your incoming and delivered packages. The estimated ship dates are provided to us from the carrier and are based on the selected carrier's shipping time. ![]()
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