If the name is incorrect the Rapid Rewards number will not be attached to the reservation, even though it was entered in the GDS. However, name verification is not executed for GDS reservations. Please note that GDS reservations will decline an invalid Rapid Rewards number when entered in a reservation. Clients with a Rapid Rewards status such as A-List, A-List Preferred will be recognized and applied in GDS bookings, through the status level in the FQTV line. Loyalty numbers in GDS bookings will be handled as with any other carrier. Q: Will agents be able to add a Rapid Rewards loyalty number in their GDS bookings?Ī: Yes. **Please note that any churned reservations will result in a debit memo** Fare rules supersede the ticketing time limit. The reservation will be held until 11:59PM local time, NEXT DAY (not next business day). Q: Will we still be able to hold bookings before ticketing?Ī: Yes, and part of the change to full participation is that a ticketing deadline will be generated for each booking. ARC –accredited point-of-sale travel agencies can book and ticket Mexico itineraries in all GDS’s (Apollo, Worldspan, Galileo, Sabre, and Amadeus). Q: Will Mexico destinations be available in the GDS?Ī: Yes, as of July 22, 2022, U.S. More specific information will be shared once the company has engaged their Southwest Account Manager. Southwest must make changes to ATPCO fare filings for any applicable discounts, and our Account Manager must update our CRM system to ensure our reporting is not interrupted. Q: What is the process for changing a company’s discount filing or tracking agreement with Southwest?Ī: Any change to the way a corporate travel agreement is set up first requires the company reaching out to their Southwest Account Manager. You will continue to see emails sent for any transaction that is exchanged, or issued, by Southwest Airlines direct. Q: Will Southwest send emails for ARC transactions?Ī: Southwest will no longer send confirmation emails for GDS issued tickets. EarlyBird Check-In is subject to availability. In this case, EarlyBird Check-In will need to be purchased on up to 36 hours prior to the travelers scheduled departure. If your company utilizes booking tools, then it may not appear in the flow. EarlyBird Check-In® requires an additional fee. The travel agency will retain ownership of their GDS issued ticket even if EarlyBird is purchased directly with Southwest. If EarlyBird Check-In® is available, it can be purchased in Sabre, Amadeus, and Travelport GDS’s, Reservations booked in all other GDS’s can purchase EarlyBird on. Q: Will EarlyBird® purchases be available in the GDS? Q: Will there be fares and/or content available via Southwest directly but not in the GDS?Ī: Yes, Southwest will have some “direct fares” that are only available through one of our direct sales channels. Southwest does not allow any travel agency to openly distribute our content via any online platform directly to consumers. Q: Can an OTA or a Meta Search agency get access to Southwest?Ī: OTAs and Meta Search agencies are not being approved by SWA to get content through Travelport GDS nor any other GDS provider. Outside of the US you may access Southwest Airlines content via. Q: Will customers outside of US point of sale be given Southwest full GDS access?Ī: Southwest bookings can only be ticketed by ARC accredited agencies in the US, with USD currency only. Please note that content will only be made available to approved US-based agencies that are ARC accredited. If you have any questions about Southwest content please email for more information. Q: Who do I contact if I do not have access to Southwest content in the GDS or have questions? You will also now have the benefit of full ticket settlement via ARC. Q: Will all GDS systems benefit from Southwest full participation?Ī: While capabilities will differ between GDS providers, Southwest will make the same content available to Amadeus, Travelport and Sabre GDS’s. Q: Where can I find Southwest’s ARC ticketing policies?Ī: Southwest’s ARC ticketing policies, as well as the associated Travel Agent Addendum, can be found here:
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